Permanent Pile Reversal / Watermarking / Shading
It is when the pile of the carpet pile reverses itself after installation and causes light and dark patches in the carpet that can look like watermarking or puddling. This is a natural occurrence that can happen with cut pile carpets (twist pile and plush pile) and the cause is unknown therefore is not covered by a warranty of the manufacturer of the carpet or warranted by us, the retailer. Brushing, steaming or shampooing the carpet will not reduce the severity of the occurrence if it happens. For more reading please click the link below to download the brochure that can answer any further questions you might have.
Cleaning your new carpet.
If you require a cleaning guide for your new carpets, please contact us so we can email you a copy. Most of the staining damage done to the carpet is caused by incorrect cleaning methods. Alternatively jump on the manufacturer’s website as there will be cleaning guides available there… or just call one of our friendly staff for help. We also sell carpet cleaners so if you have a stain that will not budge feel free to come and collect a can of our recommended cleaner, we know and trust.
If you room is wider than the chosen carpet you may require a join which is unavoidable. Sometimes with carpets (especially loop pile carpets) the join may sit proud and not sit flat immediately after laying. This is because the tape that is used to join the carpet can cause the seam to peak. If this happens it can be accentuated by a light source making one side cast a shadow. If this happens you will just need to allow time for the join to settle or walked on the help it settle quicker. For more information from the Carpet Institute of Australia, click here to download.
On occasions, new carpet can appear to have crush marks or pressure marks where the weight of the roll has caused pressure when in transit and during storage. These pressure marks just cause the fibres to bend and leave what appears to be bands in the carpet. This is not considered a manufacturing defect or an installation defect and is not warranted. Pressure marks will lessen with time as the carpet is vacuumed and has regular traffic to alleviate the severity of the pressure marks however it will take time and can take up to 6mths to disappear entirely.
Fluf on new wool carpet
Yes, your new wool carpets will release lose fibres and you will get some fluff that will need to be vacuumed up regularly for the first few months. This happens because the wool fibres are all different lengths and some smaller fibres that do not get caught up in the manufacturing process are lose and need to be released with vacuuming and traffic. Don’t be afraid if you fill up the vacuum cleaner with a lot of the excess fibre, this is normal.
Removing furniture impressions.
This only works with WOOL carpets. When your furniture is in place for a while it will leave impressions in the carpet. The severity can be lessened with this simple trick.